OUR TERMS & CONDITIONS

Please read through our Terms and Conditions and feel free to voice any issues that may arise. It is also important to let us know of any Terms and Conditions, or expectations, of your own that you would wish to be included before work begins.

  1. Our quotations are produced with as much detail as possible to avoid any misunderstandings. If something is missing that you would like included, please let us know and we will revise the quotation accordingly. Any additional works found necessary are to be agreed with the client and a separate revised or ‘extra to contract or verbally will be added to our quotation provided.
  2. Definitions – 2.1 Contractor: The ‘contractor’ is MILLSTONE PAVING 2.2 Client: The ‘client’ is a person or entity seeking goods and/or services from the contractor. 2.3 Quotation: A quotation is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Quotation’, no other document is intended to be an offer and is not recognised or may be relied upon as such. A quotation price may alter if unforeseen circumstances arise which lead to greater costs being incurred by the contractor. 2.4 Estimate: An ‘estimate’ is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Estimate’ or ‘Estimation’’, no other document is intended to be an offer and is not recognised or may be relied upon as such. An estimate is an estimation of cost, not a definitive quotation and may be subject to variation or change. 2.5 Contract: A contract with MILLSTONE PAVING constitutes an offer by the client, to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and satisfied themselves of the accuracy and content of the contract offer in terms of specification, charges, price and meaning of terms and descriptions as outlined in a ‘Quotation’ document headed and conspicuously identified as a ‘Quotation’, ‘Estimate’ or ‘Estimation’ provided by MILLSTONE PAVING The client acknowledges that they have not relied on any statement, promise, representation, assurance warranty or offer which is not set out in a document supplied by the contractor titled ‘Quotation’, ‘Estimate’ or ‘Estimation’. Any verbal estimate given to the client by MILLSTONE PAVING will always be supported by a written quotation or estimate.
  3. Working Arrangements: All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 4pm Mon – Fri, Sat 8 am – 1 pm), unless otherwise agreed.
  4. Both Contractor and client to agree practical arrangements on working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.
  5. Free access is required for delivery of building materials, plant, machinery and skips etc.
    Conditions
  6. All building and other materials provided by the main contractor or their sub-contractors remain the property of MILLSTONE PAVING until full and final payment is received via Bank Transfer, cleared cheque, cash or and major credit cards. (See item 9). Unless otherwise agreed in a quotation (or other document), surplus building materials, waste materials and off cuts etc remain the property of MILLSTONE PAVING or our subcontractors or our suppliers. After final payment the client takes ownership of the; materials used to carry out the work only.
  7. Access to and collection of used or unused building materials, equipment and plant etc remains in place until full and cleared final payment is received.
  8. Accepting a written quotation, estimate or estimation from MILLSTONE PAVING agreeing to the commencement of works will allow these terms and conditions to come into effect. The client or MILLSTONE PAVING may withdraw from the quotation offer prior to commencement of works without sanction or penalty however any deposit paid by the client will be used to pay for any bespoke materials ordered on the client’s behalf and any bespoke materials under these circumstances will be forwarded to the client to include delivery costs. Any document produced by MILLSTONE PAVING without the heading ‘Quotation’ will not be recognised or accepted as a valid offer of quotation and will not form a contract, please see item 9.
  9. The main contractor, being MILLSTONE PAVING, may employ both direct and sub-contract labour to work on site. Each individual contractor takes full responsibility for their own third party liability. The main contractor will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client (see article ‘9’).
  10. Payment: Payment can be made via Bank Transfer, by cheque or in cash and a receipt for payment will be given. Please make all payments by cheque payable to MILLSTONE PAVING Bank Transfer details can be found at the bottom of your invoice. Payment in full is due on day of completion of the contract and presentation of the associated invoice. Part payments, interim payments and deposits will be agreed prior to commencement of works or during the contract duration. A down payment is not usually required however arrangements may be made for a down payment in respect of the acquisition of bespoke or high value materials and in some other situations. Interim payments and final payment on completion of a contract is not reliant on the presentation of completion certificates with respect to ELECSA, GAS SAFE or Building Control Completion Certificates as they are subject to third party administration by the Local Authority etc. If a payment is not paid in full according to an agreed payment schedule MILLSTONE PAVING reserves the right to terminate the contract and will recover all monies and costs owed by the client.
  11. All client information is retained in accordance with the Data Protection Act 2018 and all personal and other client details will remain confidential.
  12. In the event of unforeseen difficulties arising, or any other circumstantial changes, the quotation price or estimated cost may be revised to reflect the situation at hand before or after commencement of work.
  13. 5 YEAR GUARANTEE: When choosing Millstone Paving for your driveway or landscaping project, your work comes with a 5 year installation guarantee. The guarantee will take effect, only when the project has been satisfactorily completed and this is defined as all work has been completed by ourselves and the customer has made payment in full for the said project. The guarantee covers the installation for general domestic use and does not extend to cover damage or deterioration caused by, or resulting from, misuse, heavy goods vehicles, natural weathering or extreme weathering, lack of maintenance (including repointing or sealing after a period of 2 years from the original date of completion), impact damage, commercial use or stain cased by any substance whatsoever. Movement, contraction or expansion of all subbase soil due to, but not limited to climate change, tree root activity, earthquakes, underground drains, mine works and changes to the local water table. All of these are outside the control of ourselves. Therefore, the guarantee does not cover damage caused by these or related factors. In the event of a claim, every reasonable effort will be made to ensure any remedial work will be completed. Once again thank you for choosing Millstone paving for all your projects and needs.

Manufacturer’s warranty periods stands where applicable. Our guarantee covers all new workmanship and new materials used in constructing your project but does not guarantee the integrity of any existing project structures or materials. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay (if it is found that our company is wholly responsible for the failure) and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee.

  1. No responsibility is taken by the contractor for the presence of perished, infested or rotten timber (or any other perished, rusty, infested or rotten materials) in existing structures such as doors, constructional or other timbers, windows and frames whether detected or undetected at the time of contract.
  2. Extras will only be undertaken further to both full discussion with the client, and, verbal or written agreement, and charged at the agreed rate.
  3. Protection of existing surfaces (floors, carpets, curtains, doors and furniture etc). Whilst we endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost.
  4. Contract duration: An approximate duration time for work to be carried out can be found on our quotations. The ‘Contract duration’ is to be used as a guide only and will not affect the agreed contract price i.e. if a contract takes longer than expected no extra charges will be levied unless previously agreed and conversely if good progress is made and a contract takes less time to complete than expected, the client should not expect to receive a discount.
  5. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.
  6. Builder’s waste is deemed to be waste generated by the contractor whilst carrying out building works and includes materials taken down or demolished by the contractor, this material can be used by the contractor or client for hardcore or masonry infill etc if suitable for the purpose. All on site or road side skip contents remain the property of MILLSTONE PAVING until full payment has been received and collection by the skip company.
  7. MILLSTONE PAVING reserves the right to terminate an agreed contract if the client is in breach of these terms and conditions.
  8. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions and availability of specialist materials and unforeseen circumstances etc. The above terms and conditions apply to MILLSTONE PAVING.
  9. ZERO TOLERANCE
    Our workers have the right to be treated with dignity and
    respect at all times. They should be able to do their jobs without being
    physically or verbally abused.
    Most people respect this. Thank you for being
    one of them.